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title: E-mail Bounce Status
description: Discover SimpleSign’s knowledge hub, learn how to use every feature, maximize functionality, and get the most out of your e-signature experience.
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August 20, 2025

# E-mail Bounce Status

## How To Change Recipients E-mail

If you receive the status "E-mail Bounced" that means that the recipient has not received your document due to the wrong e-mail address being provided. Don't worry, there is a quick fix. This article will walk you through on how to change the recipients e-mail in your sent documents

1\. Go to "Documents" and click on the status icon next to the document you have sent.

![](https://downloads.intercomcdn.com/i/o/228932342/0b5ed7fb4aeead05a321ae79/image.png?expires=1754316000&signature=07000ae82c48e3122565d55af8bedd0b8de939e319860ff9c50926da0a76a3ff&req=diIvH8p8noVdFb4f3HP0gJDYhN4E5cU7jNI7po1tlS3W3UD7T2ushMVwec3B%0AqQFMozVmylDghXxRjQ%3D%3D%0A)

2\. Go to "Participants" and click on the icon next to the e-mail and you will be able to update the e-mail address!

![](https://downloads.intercomcdn.com/i/o/228934570/dbb599738728ccb016b6ad9e/status.gif?expires=1754316000&signature=d79def09a523d5e3ed6d31c97452ed6f337dab3f6721876468657a40f466f3b1&req=diIvH8p6mIZfFb4f3HP0gHBaw%2FrcXqlt%2F4dkcrXGpXFWQjxz5y%2BlbA7NsbsA%0AdsKKkgoWj%2BPc6oiAEw%3D%3D%0A)

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